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  • Home
  • About
  • News
  • Shop
    • GROOVE PHI GROOVE
      • All Products
      • Bundles
      • Shirts – Fitted
      • Shirts – Loose
      • Shirts – Tanks & Polos
      • Hoodies | Sweaters | Jackets
      • Accessories
      • Home & Living
    • SWING PHI SWING
      • All Products
      • Bundles
      • Shirts – Fashion Fit
      • Shirts – Loose Fit
      • Shirts – Tanks | Crops | Polos
      • Hoodies & Sweaters
      • Accessories
      • Home & Living
    • Groove Fit
      • Tops
    • GEM
      • Tops
  • Custom Orders
    • Groove Phi Groove
      • Big Apple City
      • Central Jersey Grad
      • Groove Phi Cares
      • Los Angeles
      • Mighty Lion Chapter
      • Pirate Chapter
      • Portland Grad Chapter
    • Swing Phi Swing
      • New Conn Grad
      • Swing Phi Cares
  • GIFT CARDS
  • FAQ
  • Contact

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your shipping address was correct. It would also be good to get in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

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