FAQ – 62Kings69Queens

All (0)
REFUND/RETURN (0)
BILLING (0)
PRINTING FACTS (0)
SHIPPING (0)

What is your cancellation and refund policy?

All sales are final. Any returns or problems that occur because of an error on our part will be handled at our expense. Cases where the customer would like to exchange or return a product without any defect or due to a wrong size/color (or other variant) being ordered would be handled at the customers expense by placing a new order.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more then 4 weeks after the estimated delivery date. We reserve the right to ask for photo verification of the damaged goods sent to 62kings69queens@gmail.com

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. We reserve the right to ask for the customers to reconfirm their address and order details. In cases where the recipient’s address was incorrectly submitted, the customer is held responsible. If tracking information states an order was delivered but the customer hasn’t received the order, Qatalyst Design Inc. will not be held responsible for reshipping that order or issuing a refund.

What forms of payment are accepted?

www.62kings69queens.com makes use of PayPal’s secure checkout system. PayPal accepts all major credit cards from Visa, Mastercard, American Express and Discover. If you find your credit card is not being accepted with a message such as “The card you entered cannot be used for this payment. Please enter a different credit or debit card number.”

Why do I see a charge on my bank/credit card statement from “QAT DESIGN | Qatalyst Design Inc” ?

“62Kings69Queens” is a collection of artwork created and marketed on www.62kings69queens.com by Qatalyst Design Inc. Qatalyst Design Inc. is a registered corporation, created and regulated under the corporate laws of New York.

Disclaimer about Direct to Garment

You may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!

How long is fulfillment time?

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. ( based on selected shipping method at checkout )

90% of our orders will be shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

How durable are DTG printed shirts compared to Screen Printed shirts?

Our experience shows us that DTG printed shirts are just as durable as screen printed shirts when it comes to washability.

How should I wash my printed garments?

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

What if the recipient address was wrong?

If the recipient’s address was wrong, then you are held responsible. Sometimes packages may be marked as returned to the sender. If we receive the original package we’ll contact you for an updated address. However, the packages are sometimes not returned to the sender. In this case, you would have to process a new order to replace the original.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your shipping address was correct. It would also be good to get in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

Where can I find the tracking information for my orders?

All tracking numbers can be found in the shipping notification emails we send out. Tracking numbers generate when a shipping label is printed at our facility – keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.

If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at 62kings69queens@gmail.com

If I choose a faster shipping rate, will you fulfill my order faster too?

Yes, that’s true! All orders shipping with the overnight delivery method for domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue. For international shipments, orders with the express delivery method will be marked as priority.

Do all items in orders always ship together?

Each item we ship may have different delivery times. This is because some products are packaged and shipped separately.

For example, you can order a t-shirt with a flat rate shipping price of $5.00. Each additional t-shirt adds $0.75 for shipping. If you add a tote to the order, then it will also cost simply an additional $0.75. However, if you choose another product, like a mug (that requires different packaging), then you’ll have to add the full shipping price. In this case, it would be an additional $6.95.